Last Updated: 2026/3/2
Company Name: 沧源广泰商贸有限责任公司
Legal Representative: 杨光
Tel: +86 17010033407
Email: support@mail.nnexalio.com
Date of Establishment: 2022-3-24
Unified Social Credit Code: 91530927MA7L9PXY42
Company Address: 云南省临沧市沧源佤族自治县勐董镇费达新村1号
Welcome to nnexalio.com. We are committed to providing you with high-quality food products and offer our warranty policy to ensure your purchase experience is protected.
1. Warranty Coverage
This policy applies to all our food products. Non-food or special items may not be covered by this warranty.
We guarantee that the products you receive meet quality standards and are fresh within their specified shelf life.
2. Warranty Period
Products are covered by a 14-day warranty period starting from the date you receive the goods. During this time, we will assist you in resolving any quality-related issues.
3. Warranty Claim Process
If you find an issue with a product, please contact us within 14 days of receipt. We will guide you through the following steps to verify the issue:Provide the order number and relevant photographic evidence.Describe the issue you're experiencing to help us understand the situation.
4. Resolution Options
Once confirmed, we will offer one of the following solutions based on the situation:Replacement: Provide a replacement with the same or equivalent product.Refund: Issue a refund to your original payment method within 7 days.
5. Limitations
The warranty does not cover damages resulting from misuse, negligence, or improper storage.
Unauthorized modifications will void this warranty.
6. Contact Information
To file a warranty claim or for any questions, please contact our customer service team promptly:
Email: support@mail.nnexalio.com
Phone: +86 17010033407
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (excluding national holidays)
Thank you for choosing nnexalio.com. We look forward to providing you with a satisfying shopping experience and comprehensive after-sales service. Should you require any assistance, please do not hesitate to contact us.
