Last Updated: 2026/3/2
Company Name: 广州芹御科技有限公司
Legal Representative: 胡玮
Tel: +86 13647078875
Email: service@mail.nnexalio.com
Date of Establishment: 2025-12-17
Unified Social Credit Code: 91440111MAK3R80R6A
Company Address: 广州市白云区乐嘉路2号304房
At nnexalio.com, we are committed to providing each customer with an exceptional shopping experience and top-notch service quality. If you are not completely satisfied with our products, we offer a straightforward return and exchange policy to ensure your rights are protected.
Return and Exchange Period
Please apply for returns or exchanges within 14 days of receiving the product so that we can process your request promptly.
Return and Exchange Process
Contact Customer Service:Reach out to our customer service team via email at service@mail.nnexalio.com or by phone at +86 13647078875. Please provide your order number, the product(s) you wish to return or exchange, and the reason. Our team will guide you through the next steps.Prepare the Product for Return:Ensure all returned items are in their original condition, unused, and include all relevant accessories and proof of purchase. Please package the items securely to prevent damage during transit.Return Address:Ship the products back to the following address:广州市白云区乐嘉路2号304房 Attn: Returns Department Contact Phone: +86 13647078875Be sure to use a trackable shipping method to ensure safe delivery of the package.Inspection and Processing:Upon receipt of the returned items, we will conduct an inspection. If everything is in order, we will arrange for a replacement or refund.Refund Timeline:We promise to issue a refund to your original payment method within 7 days after the return is confirmed.Special Notes
For returns due to non-quality issues, a restocking fee may be applied.The shipping cost for the first exchange will be covered by us, but any subsequent exchange shipping costs will be the responsibility of the customer.Depending on whether the product has been opened or could affect resalability, the refund amount might be adjusted.Customer Support
For any assistance or inquiries, please contact us between Monday and Friday, from 9:00 AM to 6:00 PM (excluding national holidays).
Thank you for choosing nnexalio.com. We look forward to continuing to provide you with high-quality products and services. Your satisfaction is our greatest motivation.
