Last Updated: 2026/3/2

Company Name: 广州芹御科技有限公司

Legal Representative: 胡玮

Tel: +86 13647078875

Email: service@mail.nnexalio.com

Date of Establishment: 2025-12-17

Unified Social Credit Code: 91440111MAK3R80R6A

Company Address: 广州市白云区乐嘉路2号304房

At nnexalio.com, we are dedicated to providing you with an exceptional shopping experience and excellent customer service. Our goal is to make your journey with our products as enjoyable and seamless as possible. Here's how you can reach us and what you can expect:

Our Commitment

We care about each customer's needs and feedback, striving to offer the highest quality of service. Whether you have a question about your order or need assistance with a product, our customer support team is here for you.

Customer Support Hours

Our friendly and knowledgeable customer service representatives are available to assist you from Monday to Friday, 9:00 AM to 6:00 PM (excluding national holidays).

Contact Information

Feel free to reach out to us via the following methods:

• Email: For any inquiries or support requests, email us at service@mail.nnexalio.com. We aim to respond to all emails promptly.
• Phone: You can also speak directly with a member of our team by calling +86 13647078875 during our business hours.

Brand Vision and Promise

At nnexalio.com, we are committed to creating a community centered around excellent food choices that enhance your lifestyle. Our vision extends beyond selling products—we strive to be a partner in your journey towards healthier, tastier living. By maintaining transparency, reliability, and convenience, we fulfill our promise to bring you the best.

Logistics and Payments

• Order Processing Time: We ensure efficient order processing within 1 to 2 business days.
• Delivery Time: Expect delivery within 12 to 15 days due to our dedicated shipping processes.
• Payment Methods: For ease and security, we accept Visa, American Express, PayPal, Klarna, and MasterCard.
• Free Shipping: Enjoy free delivery on all products across the contiguous 48 states in the USA—exclusions include Alaska/Hawaii, US Protectorates, APO/FPO, and PO Box addresses.

Returns and Refunds

We understand that sometimes returns are necessary, so we’ve set up a straightforward return process:

• Return and Exchange Period: Contact us within 14 days for returns or exchanges.
• Refund Processing: Refunds will be issued within 7 days after receiving returned items.

Join Our Food Journey

Thank you for choosing nnexalio.com as your trusted source for quality foods. We value your input and look forward to growing together. Your satisfaction fuels our commitment to serve you better every day.

By reaching out to us, you're contributing to our vision of a connected, satisfied community of food lovers. Let’s embark upon this delicious journey together!