Last Updated: 2026/3/2

Company Name: 沧源广泰商贸有限责任公司

Legal Representative: 杨光

Tel: +86 17010033407

Email: support@mail.nnexalio.com

Date of Establishment: 2022-3-24

Unified Social Credit Code: 91530927MA7L9PXY42

Company Address: 云南省临沧市沧源佤族自治县勐董镇费达新村1号

Welcome to nnexalio.com. Below we have compiled a list of frequently asked questions to help you better understand our services and policies. If you need further assistance, please feel free to contact our customer support team.

1. Orders and Processing

How do I place an order?You can browse our website, add products to your cart, and follow the prompts to complete the checkout process.

How long does it take to process my order?We commit to processing all orders within 1 to 2 business days to ensure prompt shipping.

2. Shipping and Logistics

When can I expect to receive my order?After processing is complete, delivery time is estimated to be 12 to 15 days, depending on your location.

Is free shipping available?Yes, we offer free shipping on all products within the contiguous 48 states of the USA. Please note this excludes Alaska/Hawaii, US Protectorates, APO/FPO, and PO Boxes.

3. Payment Information

What payment methods are accepted?We accept Visa, American Express, PayPal, Klarna, and MasterCard.

Is my payment information secure?Our payment system uses advanced encryption technology to ensure your transaction information is safe and secure.

4. Return and Exchange Policy

How do I request a return or exchange?Please contact us within 14 days of receiving your item to request a return or exchange. Our customer service team will guide you through the necessary steps.

Return and Exchange Address:Please return items to the following address:云南省临沧市沧源佤族自治县勐董镇费达新村1号 Attn: Returns Department Contact Phone: +86 17010033407

How long does a refund take?Once the return is confirmed, refunds will be issued within 7 days to your original payment method.

5. Customer Service

How can I contact customer service?If you have any questions or need assistance, please reach out via email at support@mail.nnexalio.com or call us at +86 17010033407.

What are the customer service hours?Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (excluding national holidays).

If you have any other questions, feel free to reach out. Thank you for your support and trust in nnexalio.com.